1. Customers from Russia : Leave your full first, middle and last names; any difference may result in the product not being delivered.
2. Customers from Brazil : Please provide your CPF number. Failure to do so may result in delays at customs or the product not being delivered.
3. International shipping: Usually takes about 2 weeks/14 days. Shipping times are not guaranteed because of possible delays for import clearance at customs.
4. Public Hair: Available on request. Please send Roanyer a message with your order number to request pubic hair. This message must be sent as soon as the order number is available.
5. Roanyer does not offer refunds on customized or altered products.
6. Skin colors: 4 options (caucasian, natural, tan and dark). Each Roanyer product is handmade; color may differ slightly from the display because of differences in each batch of silicone.